GENERAL SALES CONDITIONS

Offers and sales of products on the prometeocoaching.it website are regulated by the following General Sales Conditions.

Purchased products and services are directly sold by Prometeo Coaching S.a.s. (named “Seller”), with legal headquarters in Italy, Via Di Villa Basile 4 – 65125 Pescara. SSN and VAT no. 01974110684.

Customers may request any information to the “Seller” through our assistance services: contact our Customer Service, or you can contact the “Seller” via e-mail at the address info[at]prometeocoaching.it, or call the free-toll number 800.087.300.

• Commercial Policy

1.1 The “Seller” offers on sale services and products on prometeocoaching.it, and exclusively runs the activity of electronic commerce towards end users.

1.2 When we talk about “Consumers” we refer to any physical persons operating on prometeocoaching.it

1.3 Considering its Commercial Policy, the “Seller” reserves the right to ignore orders from subjects different from the “Consumer” or, in any case, orders which are not in compliance with its own commercial policy.

1.4. These General Sales Conditions exclusively regulate the offer, the forwarding and the acceptation of purchase orders of services and products on the prometeocoaching.it website between users of prometeocoaching.it and the “Seller”.

1.5 General Sales Conditions do not regulate, instead, the supplying of products and services from subjects different than the “Seller” and who are on prometeocoaching.it thanks to links, banners or other hyperlinks. Before submitting orders and purchasing products and services from subjects different from the “Seller”, their conditions of sale must be verified as the “Seller” is not responsible for the supplying of services from third parties different than the “Seller”, or for the accomplishment of e-commerce operations between prometeocoaching.it users and third parties.

2. How to reach an agreement with Prometeo Coaching S.a.s.

2.1. The order form must be filled electronically In order to reach a purchase agreement for one or more products/services on prometeocoaching.it; therefore, it must be sent to the “Seller” and transmitted electronically, following the proper instructions.

2.2 Before proceeding to the purchase of services and products, through the transmission of the order form, users will be asked to necessarily read the Contract Terms and Conditions. “Consumers” can read the “General Conditions of Sales” and the Policy about the “Right of Withdrawal”. It will be possible to print one copy and reproduce it once for personal use, at the discretion of the “Consumer”. In the proposed agreement conditions for the purchase of services and products, there is a reference to the General Conditions of Sales and a summary of the information about the essential features of every service and product order and the related price, of the possible methods of payment to purchase each service or product, as well as the contact information, the geographical address and the email belonging to the “Seller”. Moreover, the “Seller” will provide a summary of the conditions and modalities to exercise the Right of Withdrawal. Furthermore, the “Seller” will provide the indications about the circumstances in which the right to withdrawal from the Agreement will be lost.

2.3. The agreement is reached when the “Seller” receives, electronically, the order form sent electronically by the “Consumer”.

2.4. The order form will be filed in the database of the “Seller” for the period of time necessary for the execution of orders and, in any case, in compliance with Law terms.

2.5. At the moment to proceed to the transmission of the order form, the “Consumer” will be noticed that the forwarding implies the obligation to correspond the price quoted. Before proceeding to the transmission of the order form, the “Consumer” will also be asked to individuate and correct possible missing data and/or errors during the typing of data.

2.6 The language available in order to reach the agreement with the “Seller” is the Italian language.

2.7 Once the agreement is reached, the “Seller” will take charge of the purchase order.

2.8 The “Seller” may stop executing those purchase orders which do not provide sufficient solvency warranties, or which result incomplete or not correct, or in case or missing availability of products/services.

In these cases, the “Seller” will inform the “Consumer” via email about the conclusion of the agreement, and that the “Seller” did not execute the purchase order, specifying the reasons. Whether services/products, presented on prometeocoaching.it, are not available anymore or not for sale at the moment of the access or of the shipping of the order form, the “Seller” shall communicate, promptly and in any case within thirty (30) days from the day following the transmission of the purchase order from the “Consumer” to the “Seller”, the possible unavailability of the ordered products/services. In case of submission of the order form and payment of the price, the “Seller” will provide for the refund, without any undue delay, of the sum anticipated by you, and the agreement between parts will be intended resolved.

2.9 With the electronic transmission of the order form, the “Consumer” accepts unconditionally to observe, in the relationship with the “Seller”, these General Conditions of Sales. If some terms on the General Condition of Sales are not agreed, the “Consumer” is invited not to submit the order form for the purchase of products on prometeocoaching.it

2.10 With the transmission of the order form, the “Consumer” confirms to know and to accept the General Conditions of Sales and all further information contained on prometeocoaching.it, also referenced through links, including the Privacy Policy and the Policy on the “Right of Withdrawal”.

2.11 Once the agreement and the purchase procedures are concluded, the “Seller” will transmit, via email, the receipt of the purchase order containing the General Conditions of Sales and the Right of Withdrawal.

3. Indication of prices of services/products

3.1 Prices of services and products could be subject to updates. The “Consumer” will have to verify the final price of sale before accepting and submitting the related order form.  

4. Payments

For the payment of the products prices and of the related shipping and delivery charges, the “Consumer” may follow one of the modalities specified on the order form. No greater costs than the ones actually paid by the “Seller” will be charged in any case, in relation to the method of payment chosen.

5. Customer Care

The “Consumer” may request any information through our services of assistance: contact the Customer Care via email or call the free-toll number 800.087.300.

6. Right of Withdrawal

6.1 The “Consumer has the right to withdraw from the agreement reached with the “Seller”, with no penalty and without specifying any reason, within fourteen (14) days from the day of the electronic transmission of the order form in case of purchase of services, and from the receiving of products in case of purchase of products. In order to withdraw, the “Consumer” may edit and send to the “Seller” an explicit declaration of the decision to withdraw from the agreement, sent via registered letter with acknowledgement of receipt, in compliance with art. 54 comma 1 lett. b of the D. Lgs. 206/05. The “Consumer” will have the responsibility to prove the correct and prompt exercise of the right of withdrawal.

6.2 Once the right of withdrawal is exercised, the “Consumer” will have to return the products to the “Seller” by delivering them to the courier for the shipment, within fourteen (14) days from the communication to the “Seller” of the decision to withdraw from the agreement.

6.3 Spendings charged on the “Consumer” are those of return of the purchased products.

6.4 The right of withdrawal for the purchase of products involves that the latter are to be turned through the shipment of the box via courier service, only after the explicit delivery of the decision to withdraw from the agreement via registered letter with acknowledgment of receipt (in accordance with art. 54 comma 1 lett. b of the D. Lgs. 2016/05). The “Consumer” will pay all charges of communication and shipment, and changing or commuting the purchased service/product with other ones will not be possible in any case.

6.5 Right of Withdrawal – besides the respect of terms and modalities described in the previous point 6.1, 6.2, 6.3 and 6.4, it is exercised correctly when the following conditions are respected:

1. when the explicit declaration of the decision of the “Consumer” to withdraw from the agreement has been sent via registered letter with acknowledgement of receipt, within fourteen (14) days from the conclusion of the agreement for the purchase of services, or from the receiving of products in case of purchase of products;
2. products must not be used and/or modified
3. products must be returned intact and in their original packaging;
4. returned products must be delivered to the courier or to the shipping agent within fourteen (14) days from the moment the “Consumer” communicates to the “Seller” the decision to withdraw from the agreement;
5. products must be perfectly intact and must not be damaged in any way.

6.6. If the Right of Withdrawal is exercised according to the modalities and terms indicated in this paragraph 6, the “Seller” will provide the refund of possible sums already collected for the purchase of products in relation to given modalities and terms.

6.7. Sums will be refunded to the “Consumer” as soon as possible, and in any case within fourteen (14) days from the date when the “Seller” learns about the exercise of the right of withdrawal. In such case, the “Seller” will provide the activation of the refunding procedures, once the correct execution of the terms and conditions mentioned above has been verified, as seen in paragraph 7.

6.8. In case the modalities and terms for the exercise of the right of withdrawal are not respected by the “Consumer”, referred in the previous points, the “Consumer” will not be entitled to reimbursement of expenses already corresponded to the “Seller”. Within 14 days from the delivery of the email where the non-acceptance of the return will be communicated to you, you may choose to reobtain, at your expense, products in the state when they had been returned to the “Seller”, giving communication to the “Seller” itself, by following the modalities you will be provided with. Otherwise, the “Seller” will have the faculty to keep the products and the sums already paid for their purchase.

7. Time and modalities of reimbursement

7.1 After the return of products, the “Seller” will arrange for the checks necessary relating to the conformity of themselves, in accordance to terms and conditions specified in paragraph 6. In case checks are positive, the “Seller” will send to the “Consumer”, via email, the related confirm of acceptation of the products thus returned. In case checks are not positive, the “Seller” will communicate to the “Consumer”, via email, the observed subsistence of a diminution of value for the products returned, due to the non-respect, on the side of the “Consumer”, of the condition specified in paragraph 6.

7.2. Whatever is the method used by the “Consumer”, reimbursement, integral or partial, is activated by the “Seller” as soon as possible, and in any case within fourteen (14) days from the date when the “Seller” learns about the exercise of the right of withdrawal by the “Consumer”, considering the prior verification of the correct execution of the right of withdrawal and of the return of products.

7.3. The “Seller” executes the reimbursement through a bank transfer, with the prior communication by the “Consumer” of the bank routing number in order to execute the reimbursement. In case there is no correspondence between the “Consumer” specified in the order form, and who executed the payment for the sums due for their purchase, the reimbursement of the sums, in case of exercise of the right of withdrawal, will be executed by the “Seller”, in any case, toward the subject who executed the payment.

7.4. Shipping charges for the return of products will be at the expense of the “Consumer”, including the responsibility in case of loss or damage to products.

8. Privacy

8.1. The “Consumer” may obtain information about how the “Seller” processes personal data by accessing the Privacy Policy.

8.2. For any other information about the Privacy Policy, it is possible to send requests at the following email address: info@prometeocoaching.it or at the address of the legal headquarters, Via di Villa Basile n.4, 65125 Pescara (PE).

9. Applicable Law and Competent Jurisdiction

9.1. The General Conditions of Sales are regulated by the Italian Law: more in particular by the legislative decree no. 206, September 6, 2005, on Section I “Of the consumers’ rights” on the Consumer Code, with specific reference to distance contract legislation, and from the legislative decree April 9, 2003 n. 70 about some aspects concerning the electronic commerce.

9.2. In case of controversies related to the General Conditions of Sales, Pescara’s Court is the exclusive competent jurisdiction.

10. Conditions changes and update

The General Conditions of Sales are modified each time in consideration of possible normative changes. The new General Conditions of Sales will be effective starting from the date of publication on prometeocoaching.it

Right of Withdrawal

Prometeo Coaching has the purpose to grant the complete satisfaction of the “Consumer”.

If the “Consumer” is not satisfied of the order, the Right of Withdrawal can be exercised, with no penalty, within fourteen (14) days from the online subscription on prometeocoaching.it website, or from the day of delivery to the “Consumer” of the product purchased online on prometeocoaching.it website.

The right of withdrawal for services must be communicated by the “Consumer” to the “Seller” within fourteen (14) days (in accordance with art. 52 comma 2 lett. a of the d. legs. 206/05) and, in case of products, within fourteen (14) days from merchandise delivery to the “Consumer”.

The right of withdrawal for the purchase of products implies that they must be returned through the shipping of the box via courier only after the delivery of the explicit declaration of the decision to withdraw from the contract via registered letter with acknowledgement of receipt (in accordance with art. 54 comma 1 lett. b of the d.lgs. 206/05).

• Conditions for the exercise of the right to withdrawal

1.1. The “Consumer has the right to withdraw from the agreement reached with the “Seller”, with no penalty and without specifying any reason, within fourteen (14) days from the day of the electronic transmission of the order form in case of purchase of services, and from the receiving of products in case of purchase of products. In order to withdraw, the “Consumer” may edit and send to the “Seller” an explicit declaration of the decision to withdraw from the agreement, sent via registered letter with acknowledgement of receipt, in compliance with art. 54 comma 1 lett. b of the D. Lgs. 206/05. The “Consumer” will have the responsibility to prove the correct and prompt exercise of the right of withdrawal.

1.2. Once the right of withdrawal is exercised, the “Consumer” will have to return the products to the “Seller” by delivering them to the courier for the shipment, within fourteen (14) days from the communication to the “Seller” of the decision to withdraw from the agreement.

1.3. The right of withdrawal for the purchase of products involves that the latter are to be turned through the shipment of the box via courier service, only after the explicit delivery of the decision to withdraw from the agreement via registered letter with acknowledgment of receipt (in accordance with art. 54 comma 1 lett. b of the D. Lgs. 2016/05). The “Consumer” will pay all charges of communication and shipment, and changing or commuting the purchased service/product with others will not be possible in any case.

1.4. Right of Withdrawal – besides the respect of terms and modalities described in the previous point 1.1, 1.2 and 1.3, it is exercised correctly when the following conditions are respected:

1. when the explicit declaration of the decision of the “Consumer” to withdraw from the agreement has been sent via registered letter with acknowledgement of receipt within fourteen (14) days from the conclusion of the agreement for the purchase of services, or from the receiving of products in case of purchase of products;
2. products must not be used and/or modified
3. products must be returned intact and in their original packaging;
4. returned products must be delivered to the courier or to the shipping agent within fourteen (14) days from the moment the “Consumer” communicates to the “Seller” the decision to withdraw from the agreement;
5. products must be perfectly intact and must not be damaged in any way.

1.5. If the Right of Withdrawal is exercised according to the modalities and terms indicated in this paragraph 6, the “Seller” will provide the refund of possible sums already collected for the purchase of products in relation to given modalities and terms.

1.6. Sums will be refunded to the “Consumer” as soon as possible, and in any case within fourteen (14) days from the date when the “Seller” learns about the exercise of the right of withdrawal. In such case, the “Seller” will provide the activation of the refunding procedures, once the correct execution of the terms and conditions mentioned above has been verified, as seen in paragraph 7.

1.7. In case the modalities and terms for the exercise of the right of withdrawal are not respected by the “Consumer”, referred in the previous points, the “Consumer” will not be entitled to reimbursement of expenses already corresponded to the “Seller”. Within 14 days from the delivery of the email where the non-acceptance of the return will be communicated to you, you may choose to reobtain, at your expense, products in the state when they had been returned to the “Seller”, giving communication to the “Seller” itself, following the modalities you will be provided with. Otherwise, the “Seller” will have the faculty to keep the products and the sums already paid for their purchase.

2. Time and modalities of reimbursement

2.1 After the return of products, the “Seller” will arrange for the necessary checks relating to the conformity of themselves, in accordance to the terms and conditions specified in paragraph 6. In case checks are positive, the “Seller” will send to the “Consumer”, via email, the related confirm of acceptation of the products thus returned. In case checks are not positive, the “Seller” will communicate to the “Consumer”, via email, the observed subsistence of a diminution of value for the products returned, due to the non-respect, on the side of the “Consumer”, of the condition specified in paragraph 1.

2.2. Whatever is the method used by the “Consumer”, reimbursement, integral or partial, is activated by the “Seller” as soon as possible, and in any case within fourteen (14) days from the date when the “Seller” learns about the exercise of the right of withdrawal by the “Consumer”, considering the prior verification of the correct execution of the right of withdrawal and of the products return.

2.3. The “Seller” executes the reimbursement through a bank transfer, with the prior communication by the “Consumer” of the bank routing number in order to execute the reimbursement. In case there is no correspondence between the “Consumer” specified in the order form and who executed the payment for the sums due for their purchase, the reimbursement of the sums, in case of exercise of the right of withdrawal, will be executed by the “Seller”, in any case, toward the subject who executed the payment.

2.4. Shipping charges for the return of products will be at the expense of the “Consumer”, including the responsibility in case of loss or damage to products.

3. Consumer Code

The following Conditions for the exercise of the right of withdrawal, integral parts of the General Conditions of Sales, are regulated by the Italian Law: more specifically, by the legislative decree September 6, 2005 n.206, on Section I “Of the consumers’ rights” on the Consumer Code.

SPECIAL INSTRUCTIONS

1. All courses and training programs on this website, and organized in various ways by Prometeo Coaching S.a.s., exclusively have training purposes and do not substitute any type of medical or psychological treatment, or any answer to therapeutical or pathological needs. In case of suspect or knowledge of having such problems, physical, psychological or pathological illnesses, we suggest to look for a coherent treatment before attending any Course organized by Prometeo Coaching S.a.s.
2. Any brand deposited and registered by Prometeo Coaching cannot be used in any way without the expressed written authorization of Prometeo Coaching S.a.s..
3. The compilation of the forms for the request of information about any website/domain referring to Prometeo Coaching S.a.s. property, for the subscription to the newsletter, for the affiliation, for the purchase of products/services or the request of information on services, products and courses of any kind, implies the acceptation of the Privacy Policy and, for possible purchases, of the “General Conditions of Sales” and of the “Special Instructions”.
4. All contents provided by Prometeo Coaching S.a.s. are protected and defended by Copyright and Industrial Property legislation in force. Any operation of extraction or reuse of contents non explicitly authorized, as well as any other activity that may damage the legitimate interests of the authors and of the right holders of the activities is forbidden. Contents may be used exclusively for purposes of research, training and didactics, as well as for personal purposes, with the explicit exclusion for direct or indirect commercial purposes. For illustrative, yet incomplete purposes, with the word “content” we intend: texts, manuals, books, brochures, pictures, videos, databases, graphics and tables, slogans, audios, drawings and any other graphic and/or textual general representation. It is not possible, therefore, to copy and/or reproduce our contents, totally or partially, without the explicit authorization of Prometeo Coaching S.a.s.